Transguard Jobs 2021 – Cargo Agent

Website Transguard Group

Job Description:

  • Transguard Group is currently recruiting for Cargo Agent for its Aviation division. The successful candidate will be responsible for day to day cargo operational activities as per defined parameters on Acceptance, Customer contact areas, and Cargo Handling (Build up/ Breakdown).  A Cargo Agent would need to comply to the company standards, matric, rules, safety regulations, internal policies and procedures, airport and government mandated regulations to ensure all tasks are completed in a safe and timely manner providing a high standard of Customer service.

Job Responsibilities:

  • Ensure equipment’s are available prior Build up and Breakdown; and provide accurate identification on highlighting if an equipment defect is present in line with safety standards by regularly monitoring equipment functions
  • Perform extraordinary loading operations and appropriate documentation is completed. This includes but is not limited to, car acceptance, dangerous goods checklist, VIP shipments handling ensuring execution is done accordingly to safety procedures and working instructions.
  • Dispatch baggage/Cargo/Mail correspondence to flights; Ensuring that all pre and post flight documentation is completed and delivered in a timely manner
  • Ensure performance is as per laid down procedures and guidelines in a controlled and consistent manner as well as ensuring SOP and SLA are followed correctly whilst complying with relevant safety, security, quality, health and environmental procedures
  • Ensure that all documentation pertaining to these tasks are completed as per defined SLA’s e.g. Buildup and Breakdown
  • Ensure that customer inquiries are answered in a prompt and efficient manner through Face-to-Face interaction; or Phone making sure it is answered within three rings and respond to day-to-day email for a continuous monitoring on issues until desired results are achieved
  • Ensure that flight manifesting is done as per procedures and that all documents accompany manifest
  • Drive and operate a Technical equipment (e.g. baggage tractors, conveyor belts, etc.) with a timely execution; ensuring cargo is stored in the correct location / terminal and that the system is updated promptly with an accurate information

Job Requirements:

  • Must have completed High School or equivalent diploma
  • Proficient in English speaking, reading, writing & listening
  • High level of attention to details
  • Strong Customer Service & Communication Skill
  • Able to lift a cargo with 30 KG weight
  • Willingness to work outdoor
  • Customer-service oriented
  • Good knowledge with Cargo Operations

Job Details:

Company: Transguard Group

Vacancy Type: Full-time

Job Functions: Other

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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