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- An opportunity has arisen in Central Reservation as a Customer Sales Advisor Jumeirah Group & Corporate for a highly motivated and hard working individual. The purposes of this position is to be responsible for the timely and accurately handling of high volumes of reservation requests through different channels such as telephone and email. You will also be required to drive and deliver your own performance in line with Jumeirah objectives for revenue, quality and customer service.
- Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
- Achieve targets set by Jumeirah for revenue, quality and customer service standards
- Take ownership and keep up to date with information and training required to complete role effectively
- Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
- Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
- Actively drive and work towards own Individual Performance Objectives
- Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
- Proactively handle and resolve customer queries and escalations through all telephone and email channels
- Must able to communicate effectively in English, Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French).
- You will be computer literate (Opera, Excel, Word) and a team player. You will approaching new tasks enthusiastically, thinks for self and takes responsibility for his /her actions, easily establishes and develops or maintains effective relationships.
Qualification & Experience:
- Must have a university degree and at least 12 months experience in in a customer service role preferably a contact center.
Company: Jumeirah Group
Vacancy Type: Full-time
Job Functions: Customer Service Information Technology
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A