2020-07-29

Jumeirah Hotels Careers – Customer Sales Advisor

247careersforfreshers Wednesday, 29th Jul 2020

Job Description:

An opportunity has arisen in Central Reservation as a Customer Sales Advisor Jumeirah Group & Corporate for a highly motivated and hard working individual. The purposes of this position is to be responsible for the timely and accurately handling of high volumes of reservation requests through different channels such as telephone and email. You will also be required to drive and deliver your own performance in line with Jumeirah objectives for revenue, quality and customer service.

Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
Achieve targets set by Jumeirah for revenue, quality and customer service standards
Take ownership and keep up to date with information and training required to complete role effectively
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
Actively drive and work towards own Individual Performance Objectives
Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
Proactively handle and resolve customer queries and escalations through all telephone and email channels

Must able to communicate effectively in English, Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French).
You will be computer literate (Opera, Excel, Word) and a team player. You will approaching new tasks enthusiastically, thinks for self and takes responsibility for his /her actions, easily establishes and develops or maintains effective relationships.