Jumeirah Group Careers 2020 – Customer Service

Website Jumeirah Group

Job Description:

  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.

Job Responsibilities:

  • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring all procedures for CSI and
  • Compliant Handling are followed.
  • Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest and concerns about colleague satisfaction of colleague performance.
  • Actively use the database of customer details / history to assist in guest recognition.
  • Advise the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to the task list or addition / deletion of task lists.
  • Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues

Qualification & Experience:

  • College Diploma or Equivalent Qualification in a hospitality related field

Job Details:

Company: Jumeirah Group

Vacancy Type: Full-time

Job Functions: Associate

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here


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