Jumeirah Careers – Team Leader

Website Jumeirah Group

Job Description:

  • Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
  • With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, J Club Gym and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

Job Responsibilities:

  • Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
  • Communicate closely with team about VIP room allocation changes and with Accounts about billing and cashiering issues
  • Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
  • Set an example for all Guest Service Executives with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures
  • Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
  • Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy
  • Function as a liaison between Guest Services Executives and the Front Office Manager, offering feedback and communicating both ways
  • Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
  • Coordinate Room Moves and communicate them to all necessary departments
  • Communicate closely with Housekeeping at all times about room allocation changes, Room Discrepancy Report, pending departures, room moves and waiting guests
  • Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined
  • Front Desk standards
  • Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in
  • Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed

Job Requirements:

  • Must be full of enthusiasm and ability to energize the team.
  • Passion and ability to stimulate ideas and implement them.
  • Additional language is an added value
  • Ability to work on weekends and night shift.
  • Good command of both spoken and written English
  • You must also have experience in using Opera PMS, Front Office System
  • Outgoing personality with ability to communicate fluently with guests and colleagues.

Qualification & Experience:

  • You must have minimum two years experience as Team Leader or a similar role in a 5 star hotel, managing a team (10 or more colleagues) in a multicultural environment.

Job Details:

Company: Jumeirah Group

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here


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