2021-01-02

Dubai Parks and Resorts Jobs 2021 – Front Office Assistant

247careersforfreshers Saturday, 2nd Jan 2021

Full-time
Dubai, United Arab Emirates
Posted 2 weeks ago

Website Dubai Parks and Resorts

Job Description:

Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.

Job Responsibilities:

Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
Maintain and improve the quality of the guest experience
Provide information and assistance to all guests and visitors
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Assist guest services, safety services, housekeeping, and engineering team
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Process all payments according to established hotel requirements

Job Requirements:

Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Must be able to speak the English language clearly and fluently.
Ability to communicate effectively with others both verbally and written.
Provide excellent customer service and maintain a professional demeanour
Preferred candidate will have the ability to speak at least one more language, Arabic, French, Russian, Mandarin, fluently.

Qualification & Experience:

High school diploma or equivalent experience required
1 – 3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.