Dubai Parks and Resorts Jobs 2021 – Front Office Assistant

Website Dubai Parks and Resorts

Job Description:

Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.

Job Responsibilities:

  • Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
  • Maintain and improve the quality of the guest experience
  • Provide information and assistance to all guests and visitors
  • Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  • Assist guest services, safety services, housekeeping, and engineering team
  • Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  • Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
  • Process all payments according to established hotel requirements

Job Requirements:

  • Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  • Must be able to speak the English language clearly and fluently.
  • Ability to communicate effectively with others both verbally and written.
  • Provide excellent customer service and maintain a professional demeanour
  • Preferred candidate will have the ability to speak at least one more language, Arabic, French, Russian, Mandarin, fluently.

Qualification & Experience:

  • High school diploma or equivalent experience required
  • 1 – 3 years of Hotel front desk experience preferred.
  • Preferred candidate will have experience in OPERA property management system or equivalent.

Job Details:

Company: Dubai Parks and Resorts

Vacancy Type: Full-time

Job Functions:  Front Office

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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