Dubai Parks Careers – Supervisor

Job Description:

In this role you will be responsible to ensure the highest safety standards are achieved and maintained throughout daily operation of waterpark and in particular water based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards as well as standards stipulated by lifeguard license provider.

Job Responsibilities:

  • Contribute to Resort Dynamic Events, supporting the operational team as and when necessary.
  • Manage OPEX wages and line items to achieve budgets set.
  • Assist Lifeguard Management Team in ensuring that staff working schedules are both fully covered and stay within budgetary constraints.
  • Identify and plan for contingencies as required.
  • Exceed guest expectations through ensuring departmental team deliver to agreed service standards.
  • Supporting the Lifeguard Management Team in the organising and implementation of the training of the Waterparks lifeguard and host position teams to required standards within timeframes set.
  • Liaise with Marketing/Revenue Management teams to communicate occupancy/offers etc.
  • To promote LEGOLAND Dubai as an employer of choice.
  • Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met.

Job Requirements:

  • History of supporting colleagues and staff, with demonstrated leadership and management skills.
  • Must be customer service driven with an understanding of the needs of the guests.
  • Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment.
  • Able to focus and prioritize.
  • Fluent English in both oral and written.
  • Strong problem solving and communication skills.
  • Requires excellent organizational and planning skills, with the ability to execute multiple tasks.
  • Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required.
  • Strong administration skills.
  • Self motivated and demonstrated initiative, with strong problem solving skills.

Qualification & Experience:

  • Previous work experience in Hospitality/Waterpark.
  • Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service.
  • Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm.

Job Details:

Company: Dubai Parks and Resorts

Vacancy Type: Full-time

Job Functions:  Parks Operations

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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