Dubai Parks and Resorts UAE Careers – Supervisor

Website Dubai Parks and Resorts

Job Description:

The Senior Team Leader – Lifeguard is responsible to ensure the highest safety standards are achieved and maintained throughout the daily operation of the waterpark and in particular water based features/activities/slides/pools. In charge for overall performance of lifeguards, hosts, slide attendants in accordance with international water safety standards. They will ensure that the company standards and values are met and developed through working relationships with all levels within the department. To support and help colleagues. To implement procedures and training to nurture behaviour where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of front lines when needed

Job Responsibilities:

  • Identify and plan for contingencies as required
  • Exceed guest expectations through ensuring departmental team deliver to agreed service standards
  • To promote LEGOLAND Dubai as an employer of choice
  • Contribute to Resort Dynamic Events, supporting the operational team as and when necessary
  • Establish and maintain effective lines of communication throughout the department by providing operational presence
  • Assist Lifeguard Management Team ensuring that staff working schedules are both fully covered and operational
  • Ensure OPEX are managed and maintained in line to achieve budgets set
  • Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results
  • Deliver regular meetings with direct team and attend all required meetings with senior management team to ensure effective communication within the department
  • Liaising with the Lifeguard Management Team to collect all information on occupancy/offers etc
  • Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met
  • Actively demonstrate the company values to all colleagues
  • Supporting the Lifeguard Management Team in organising and implementation of the training of the Waterparks lifeguard and host position teams to required standards within time frames set
  • Assist the Lifeguard Management Team in ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing “live” documents

Job Requirements:

  • Self-motivated and demonstrated initiative, with strong problem solving skills
  • Plan & organize: Staff Meetings
  • Must be customer service driven with an understanding of the needs of the guests
  • History of supporting management and colleagues, with demonstrated leadership and management skills
  • Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are requiredStrong problem solving and communication skills
  • Excellent understanding on culture awareness and the unique environment of the UAE
  • Fluent English in both oral and written
  • Requires excellent organizational and planning skills, with the ability to execute multiple tasks
  • Able to focus and prioritize
  • Strong administration skills
  • Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment
  • Secondary level of education and experience in the Water Park Industry for 2 years or above
  • Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm

Qualification & Experience:

  • Requires operational experience of working within a waterpark environment at management or supervisory level with related customer service
  • Previous work experience in Hospitality/Waterpark

Job Details:

Company: Dubai Parks and Resorts

Vacancy Type: Full-time

Job Functions: WaterPark Operations

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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