Thursday , January 23 2020
type search

Jumeirah Group Careers 2020 – Hostess

Website Jumeirah Group

Job Description:

An exciting role has arisen in the Food & Beverage department at Madinat Jumeirah Resort for a highly motivated and hardworking individual. The main purpose of this position is to responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner and provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards

Job Responsibilities:

  • Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
  • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities.
  • Identify and take all opportunities to enhance the quality of service.
  • Offer assistance to colleagues when required, to ensure designated work goals are met.
  • Seek assistance from other team members, supervisors and managers when required.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner.
  • Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
  • Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
  • Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
  • Greets guests, and escorts them to tables, and provides menus.

Job Requirements:

  • Good command of English language (spoken and written)
  • You must have a basic understanding of Food & Beverage operation
  • Knowledge of Food and Beverage applications (Epicure, Micros)

Qualification & Experience:

  • At least 1 year experience in similar role in a five-star hotel or standalone restaurant

Job Details:

Company: Jumeirah Group

Vacancy Type: Full-time

Job Functions: Management, Manufacturing

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

Leave a Reply

Your email address will not be published. Required fields are marked *